Technical Client Support Specialist

As a Technical Client Support Specialist, you’ll play a critical role in delivering exceptional client experiences by resolving technical issues, guiding best practices, and collaborating with internal teams to continuously improve our product. You’ll work closely with enterprise clients to troubleshoot problems and support their success with our software.

What You'll Do:

• Provide Expert Support: Handle inbound technical support requests from enterprise clients via email, phone, and chat.
• Troubleshooting: Identify, diagnose, and resolve technical issues efficiently. Escalate complex cases to Tier 2 or Engineering teams when necessary.
• Client Success Focus: Build trust with clients by delivering timely, clear, and professional solutions.
• Collaborate Across Teams: Work closely with Engineering, Product, and Customer Success teams to ensure client satisfaction and provide feedback for product improvements.
• Knowledge Management: Maintain and update client-facing knowledge base articles and internal troubleshooting guides.
• Proactive Engagement: Monitor client usage and proactively address potential issues or inefficiencies.
• Data-Driven Insights: Document and analyze support trends to help improve client experience and internal processes.

What You Bring:

• Technical Aptitude: Understanding of SaaS platforms, APIs, and enterprise IT environments.
• Problem-Solving Skills: Analytical mindset with the ability to diagnose and resolve technical issues quickly.
• Client-Centric Approach: Exceptional interpersonal skills with a focus on providing an excellent customer experience.
• Experience: 2+ years in a technical support role, preferably with enterprise clients or in a SaaS environment.
• Tools Proficiency: Familiarity with tools like Jira, Zendesk, or similar, as well as basic troubleshooting utilities.
• Language Skills: English at B2-C1 level minimum. Other languages are nice to have.

Nice to Have:

• Prior experience or knowledge of the gas or LPG industry, though not required.
• Familiarity with IoT, operational technology, or industry-specific workflows.
• Basic scripting or coding skills for API troubleshooting or integration.

What We Offer:

• Competitive Salary
• Agreement Type: B2B
• Flexible Work Environment: Enjoy a remote setup from anywhere in Europe.
• Career Growth: Opportunities for professional development and learning.
• Comprehensive Benefits: Generous leave policy, On-site meetups, No-meeting Fridays.
• Collaborative Culture: A supportive team that values your contributions and ideas.

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